White Sand Villas & Spa — Network Fix-It List

1. Go straight to Switch TVs ServerRoom — both storm devices are confirmed on this one switch, ports 5 and 8.
2. Look for a single cable run connecting port 5 back to port 8 (directly, or via one unmanaged switch/hub sitting between them) — that's the loop.
3. Unplug that cable at one end and check if the storm stops (see Verify below).
4. Once confirmed, leave that cable disconnected, or re-terminate it correctly if it was meant to go somewhere else.

1. Do step 1 first and wait ~10 minutes — most of Pro V8's jitter is very likely caused by the network-wide storm, not the switch itself.
2. Physically check port 3 — the only port on this switch actually expected to power an AP. If that AP looks unpowered, check the cable/connector at both ends.
3. Power-cycle Pro V8 in an off-peak window regardless (it's been running 94 days straight) — unplug, wait 10 seconds, plug back in. This will drop ~30 downstream devices for a minute, so warn guests/staff first.
4. Only escalate to "replace this switch" if jitter is still bad after both step 1 and step 3 are done.

1. Swap the power adapter for a known-good spare first — this is the most likely cause of a switch that keeps dropping and reconnecting.
2. If it still flaps after 15-20 minutes on the new adapter, try a different wall outlet (bad outlet/circuit is the next most likely cause).
3. If neither fixes it, the switch itself needs replacing.
4. While you're there: reseat or replace the uplink cable at Switch POWER House (192.168.1.17), port 3 — that's the link feeding WallBOX.

1. Re-seat the SFP module on both ends (gateway side and switch side) — a loose/dirty SFP is the most common cause of intermittent 10G/1G renegotiation.
2. Inspect the fiber patch cable for visible damage or a dirty connector; clean or replace if in doubt.
3. If a spare SFP module is available, swap it in as a quick elimination test.

1. Trace and replace the cable run to this port — the switch hardware supports gigabit here, so a 10 Mbps link means a bad cable, connector, or wall jack.

Phone call / ticket, not a physical job. Ask for root cause and an SLA commitment. WAN quality when the link is up is fine (no bufferbloat) — this is purely about the two long outages.

1. Name the two unidentified APs in the controller: 192.168.0.192 and 192.168.0.206.
2. Confirm "Zanzibar White Sand Luxury 03" is a known AP, not a rogue clone of the guest SSID.
3. After confirming which of Boutique Inside / Tennis court (192.168.1.107) is the real device, delete the stale duplicate record.

General IGMP queries on the TV VLAN are coming from 10.0.0.1, which isn't part of any configured subnet here. Worth tracing once the higher-priority items are done — this is a "should investigate," not a known active problem. Also worth re-confirming multicast/IPTV still fails over correctly now that 3 of the fleet's designated querier switches (V3, BeachResta Cameras, Pro V8) have been flagged elsewhere in this list.

Have a staffer run a phone speedtest over Wi-Fi, then plug a laptop into the same villa's wall port and repeat — this rules Wi-Fi/RF in or out as a contributing cause once the wired-side fixes above have landed.